At Pawatoz, we strive to provide our customers with the highest quality products and exceptional customer service. We understand that sometimes situations may arise where you may need to return or seek a refund for a product. However, please note that due to the nature of food products and concerns for health and safety, we do not accept returns or offer refunds on any food product if the package has been opened or damaged. We kindly request you to review the following refund and returns policy for more details:
Non-Food Products:
• If you are not satisfied with a non-food product purchased from Pawatoz, you may request a return or refund within 5 days from the date of purchase.
• The product must be in its original condition, unused, and in its original packaging.
• To initiate a return, please contact our customer support team at contact@pawatoz.com or through our customer service hotline +918000684650.
• Return shipping costs may be applicable and will be the responsibility of the customer.
Food Products (Unopened and Undamaged Packages):
• For food products that have not been opened or damaged, we accept returns and refunds within 48 hours from the date of purchase.
• The product must be in its original condition, unopened, and undamaged.
• To initiate a return, please contact our customer support team at contact@pawatoz.com or through our customer service hotline +918000684650.
• Return shipping costs may be applicable and will be the responsibility of the customer.
Damaged or Defective Products:
• If you receive a damaged or defective product, please contact our customer support team within 48 hours of receiving the package.
• We may request supporting documentation, such as photographs or a detailed description of the issue.
• Once we have assessed the situation, we will provide a suitable resolution, which may include a replacement or refund.
Exceptions:
The following items are non-returnable and non-refundable:
• Opened or damaged food products.
• Grooming & Hygiene.
• Perishable items.
• Opened treats & Chews.
• Items marked as “Final Sale” or “Non-Returnable” during the time of purchase.
Please note that all refunds will be processed using the original payment method within a reasonable timeframe. Processing times may vary depending on your financial institution.
We reserve the right to update or modify this refund and returns policy at any time without prior notice. It is advisable to review this policy periodically for any changes.
For any further questions or concerns regarding our refund and returns policy, please contact our customer support team at contact@pawatoz.com or through our customer service hotline +918000684650.
Thank you for choosing Pawatoz! We appreciate your understanding and cooperation in adhering to our refund and returns policy.