Terms & Conditions

Effective Date: 01-01-2022

Welcome to www.pawatoz.com (referred to as “Website” or “Online Pet Store”). These Terms and Conditions govern your use of our website and the purchase of products from us. By accessing or using our website and making a purchase, you agree to be bound by these Terms and Conditions. Please read them carefully.

General Terms

1. Eligibility: By using this website, you confirm that you are at least 18 years old or have obtained the consent of a parent or legal guardian.
2. Account Creation: You may be required to create an account to access certain features or make a purchase. You are responsible for maintaining the confidentiality of your account credentials and agree to accept responsibility for all activities that occur under your account.
3. Accuracy of Information: You agree to provide accurate, current, and complete information during the account registration and checkout process. We reserve the right to suspend or terminate your account if any information provided is found to be false, inaccurate, or misleading.
4. Prohibited Conduct: You agree not to engage in any activity that may disrupt or interfere with the proper functioning of the website, infringe upon the rights of others, or violate applicable laws or regulations.

Product Information and Availability

1. Product Descriptions: We make every effort to provide accurate and detailed product descriptions on our website. However, we do not warrant that the descriptions or other content on the website are error-free, complete, or current.
2. Pricing: Product prices are displayed in the currency specified on the website and are subject to change without notice. We strive to ensure accurate pricing, but errors may occur. In the event of an error in pricing, we reserve the right to cancel or refuse orders placed at the incorrect price.
3. Product Availability: Product availability is subject to change without notice. While we strive to maintain accurate stock levels, there may be instances where a product becomes unavailable after an order is placed. In such cases, we will notify you and provide alternative options or refund the amount paid for the unavailable product.

Ordering and Payment

1. Order Confirmation: Once you place an order, you will receive an order confirmation email containing the details of your purchase. This email does not guarantee acceptance of your order, but serves as confirmation that we have received your request.
2. Payment: We accept various payment methods as specified on the website. You agree to provide valid and accurate payment information. By providing payment details, you confirm that you are authorized to use the chosen payment method.
3. Order Cancellation: We reserve the right to cancel or refuse any order for any reason, including but not limited to the unavailability of a product, errors in pricing or product information, or suspected fraudulent activity. In such cases, we will notify you and refund the amount paid for the canceled order.

Shipping and Delivery

1. Shipping Charges and Methods: Shipping charges, if applicable, will be clearly displayed during the checkout process. We offer various shipping methods, and you may choose the option that best suits your needs. Additional charges may apply for expedited shipping.
2. Delivery Timeframe: We strive to deliver orders within the estimated delivery timeframe specified on the website. However, delivery times may vary depending on factors beyond our control. We are not responsible for any delays caused by shipping carriers or customs processes.
3. Delivery Address: It is your responsibility to provide accurate and complete delivery address details. We will not be held liable for any delays or failed deliveries arising from incorrect or incomplete address information.

Returns and Refunds

1. Returns Policy: We have a dedicated Returns Policy outlining our process for returning products and requesting refunds. Please refer to our Returns Policy for detailed information on eligibility, procedures.